SMS Consent Policy
Reply365 enables businesses to send transactional and service-related SMS messages only after a consumer has explicitly consented.
Consent may be collected in one of the following ways:
- Verbally, during a recorded phone call where the caller is informed they will receive SMS messages related to their inquiry, appointment, or service
- Via a web form where the consumer actively opts in to receive text messages
During verbal consent, callers are informed that:
- They may receive SMS messages related to their service or appointment
- Message frequency may vary
- Standard message and data rates may apply
- They may opt out at any time by replying STOP
Reply365 does not support unsolicited messaging, cold outreach, or the use of purchased contact lists.
SMS messages are used for transactional, operational, and service-related communications only (e.g. appointment confirmations, updates, and follow-ups).