Privacy Policy
This policy covers website use and our AI phone and SMS agent service.
Last updated: [Month Day, Year]
This Privacy Policy explains how Reply365 ("Reply365", "we", "us", or "our") collects, uses, and shares information when you visit our website, sign up for services, or interact with our AI phone and SMS automation platform.
By accessing or using Reply365, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services.
Information we collect
We collect information in the following categories:
Information you provide to us
When you sign up for a trial, request a demo, contact support, or otherwise communicate with us, we collect personal information such as your name, email address, business phone number, company name, and other information you submit voluntarily.
Technical and usage information
We collect technical data about your interaction with our website and services, including IP address, browser type, operating system, pages visited, referral URLs, and usage patterns. We collect this information using cookies, server logs, and similar technologies.
Call and SMS interaction data
To provide the AI phone and SMS agent service, we process call metadata, SMS content, caller numbers, timestamps, and interaction summaries. If call recording is enabled by you, we also process recorded audio and transcripts of phone calls. This data is necessary to operate the service you signed up for.
How we use your information
We use collected information to:
- Provide, maintain, and improve Reply365
- Respond to support requests and manage accounts
- Configure and optimize AI workflows
- Analyze usage patterns for service performance and product development
- Comply with legal and regulatory obligations
- Communicate important updates, security alerts, and administrative messages
We do not sell personal data to third parties.
AI and automated processing
Reply365 uses artificial intelligence models to process inbound and outbound communications. This includes routing calls, generating responses, and extracting relevant details from messages or calls. Data processed through the AI may be stored, analyzed, and used to improve system performance. We may use pseudonymized or aggregated interaction data to refine models, but any use of personal data for AI training is controlled and restricted to internal improvement purposes.
Call recording and consent
Call recording settings are controlled by our customers. If enabled, recordings and transcripts may be collected as part of service operation. It is the responsibility of the customer to ensure local call recording consent and notice requirements are met for their jurisdiction.
Cookies and tracking technologies
We use cookies and similar technologies to administer our website, gather analytics, and improve user experience. You can control cookie preferences through your browser settings, though disabling cookies may limit certain website functionality.
Analytics
We use analytics services to monitor website performance and usage trends. These services may collect aggregated technical information about interactions with the website.
Information sharing
We may share information with:
- Service providers who support our infrastructure, hosting, analytics, messaging, and customer service
- Affiliated entities subject to confidentiality obligations
- Legal authorities when required by law or to protect rights and safety
- In business transactions such as mergers, acquisitions, or sales of assets
We do not share personal information for advertising purposes.
Data retention
We retain personal information only as long as necessary to provide our services, comply with legal obligations, and enforce agreements.
Security
We implement reasonable safeguards designed to protect personal information from unauthorized access, disclosure, or misuse. However, no security measure is perfect or impenetrable.
International data transfers
Information collected may be stored and processed in the United States or other countries where Reply365 or its service providers operate. By using the services, you agree to such transfers in compliance with applicable laws.
Your rights
Depending on your jurisdiction, you may have rights to access, correct, or delete personal data. Contact us to submit such requests.
Children
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children in this age group.
Changes to this policy
We may update this Privacy Policy occasionally. Changes are effective upon posting with a revised date.
Contact information
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: privacy@reply365.com